Shipping policy
SHIPPING POLICY — VELORA
At Velora, we work with international suppliers to bring you high-quality products at the best price. Here's everything you need to know about our shipping process.
Order Processing Orders are processed within 1 to 3 business days after payment confirmation.
Delivery Times We ship worldwide. Estimated delivery times are:
- United States & Canada: 10 to 20 business days
- Europe: 12 to 25 business days
- Rest of the world: 15 to 30 business days
Delivery times may vary depending on the destination country, season, and external factors such as customs clearance or weather conditions.
Shipping Cost We offer free shipping on all orders worldwide.
Order Tracking Once your order has been dispatched, you will receive a tracking number via email so you can follow your package in real time.
Customs & Import Duties Some countries may apply additional customs fees or import taxes. These charges are the customer's responsibility and are not included in the product or shipping price.
Lost or Delayed Orders If your order exceeds the maximum estimated delivery time, please contact us and we will resolve it immediately.